I had an issue last night, went in to drop off my truck. One person with nose to computer typing away.
Receptionist - asked if I was dropping off which I replied yes, was told someone would be right with me. Two other employees walking around with their thumbs performing a self vapor lock test (if you know what I mean). I waited and then thought, I am not feeling respected, appreciated or that my time was being well spent. I asked the receptionist to cancel my appointment and drove out.
Went to a local garage - spoke with the one mechanic on duty who immediately took the time to discuss my matter. Guess who has my business.....
Product or Service Mentioned: Franklin Sussex Automall Customer Care.
Reason of review: Poor customer service.
I didn't like: Service.